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How max855my Handles Your Personal Data

Our privacy policy sets out exactly what data we collect when you open an account at max855my, how we store it, and the controls you hold over it.

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PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you want to request access to your data, raise a deletion request, or ask how a specific piece of information is being used, our privacy support team responds within two business days. You can reach us through live chat, email, or our in-account support portal — all channels handle privacy queries and data subject requests with the same priority.

Team online

Live Chat

Start a live chat from your account dashboard and select 'Privacy & Data' as the topic. Our team handles data access, correction requests, and cookie consent queries around the clock.

Email Support

Send your data subject request to our privacy email address listed in the account settings page. We confirm receipt within 24 hours and complete the request within the period required by applicable law.

In-Account Portal

Log into your max855my account and use the Privacy Centre under Settings to download your data, update marketing preferences, or withdraw consent for non-essential cookies without contacting support.

DATA HANDLING STANDARDS

See How We Manage Account Data

From the moment you submit your registration details, max855my applies encryption in transit and at rest.

Account-Level Encryption

All personal data stored against your account — including name, contact details, and payment identifiers such as your Touch 'n…

Cookie Controls

We use strictly necessary cookies to keep your session active, and optional analytics cookies to understand how you navigate the…

Data Retention Schedule

Account data is retained for the period required by applicable Malaysian financial and identity regulations.

Third-Party Sharing Limits

We share data only with the payment processors needed to clear your Touch 'n Go, GrabPay, Boost, or FPX transactions…

Your Access & Correction Rights

You have the right to request a copy of all personal data we hold on your account, ask for corrections…

Privacy Team Contact

Our dedicated privacy team can be reached through live chat, the in-account Privacy Centre, or the email address in your…

Open Answers to Your Privacy Questions

These questions cover the data rights, cookie settings, and account privacy controls that come up most often. If your question is not answered here, the Privacy Centre inside your account settings is the fastest way to get a specific answer from our team.

We collect your name, email address, phone number, date of birth, and payment method identifiers — for example your Touch 'n Go or FPX reference. Device information and session logs are also recorded to protect your account from unauthorised access.

Retention periods follow applicable Malaysian financial and identity regulations. Once those periods expire and your account is closed, your personal data is deleted from live systems within 30 days and purged from backups on the next scheduled cycle.

Yes. Log into your account, go to Settings, and open the Privacy Centre. From there you can request a full export of your personal data. We prepare the export and deliver it to your registered email within the period required by applicable law.

We share data only with payment processors — those handling Touch 'n Go, GrabPay, Boost, and FPX transactions — and identity verification partners required by local law. We do not sell, rent, or trade your personal data to any advertiser or data broker.

Open the Privacy Centre under Settings in your account and toggle off analytics and marketing cookies. Strictly necessary cookies cannot be disabled as they keep your session running, but all optional categories can be withdrawn at any time without affecting your account.

Contact our privacy team directly through the live chat option labelled 'Privacy & Data', or send a formal request to the email address listed in your account settings. We acknowledge all privacy complaints within one business day and aim to resolve them within 14 days.

This policy applies to all accounts registered where local law permits access to max855my. If you are accessing from a region where access is restricted by local law, this policy does not create or extend any rights of access. Eligibility depends entirely on local law.

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